FAQ

General queries

  1. Is the store open for orders 24*7?
    A. Yes. You can place the orders anytime of the day/week/month.

  2. Is the store open for public or only for HLP World Community?
    A. The store is open for all.

  3. Whom to contact on doubts related to products, orders?
    A. Please reach out to us via online chat option available in the store. If we missed to attend your chat, one of our team member will contact you. So please make sure you have shared your name, contact number and mail ID.


Order related queries

  1. How long it will take to deliver the orders?
    A. It depends on the delivery location. South Indian states usually takes 2-4 days, rest of the states takes upto 7 days maximum. If your location comes under covid restrictions(lockdowns, curfew), please expect delays as the courier services may not be working those times. 

  2. I wanted to update my preferred courier service. Where I need to update the same?
    A. If you are yet to place an order, share the details in the Order notes section in the Checkout page.

  3. I am ordering for another person/I need to add one more contact number. Where I need to update the same?
    A. If you are yet to place an order, share the details in the Order notes section in the Checkout page.

  4. I need a faster delivery, is it possible, and how?
    A. Please reach out to us via online chat option available in the store. We can check with our courier partners, and if possible considering the current situations, we can so faster shipping on premium shipping cost.

  5. I didn’t receive my courier yet. Whom should I contact?
    A. Please reach out to us via online chat option available in the store. If we missed to attend your chat, one of our team member will contact you. So please make sure you have shared your name, contact number and mail ID.