Terms & Conditions

Disclaimer and Privacy Policy

Please carefully review the following terms and conditions before accessing the content on this site. By using the swarnaprashana.org website, you agree to abide by these terms and conditions. If you do not agree with these terms, please refrain from accessing the content on the website or using the site itself. These terms and conditions also apply to our social media groups, including WhatsApp, Telegram, Instagram, Facebook pages, YouTube, and various online and offline programs. By joining our WhatsApp group, you agree that the admins reserve the right to remove any members with or without reason, and you are responsible for your posts within the group. Neither the admins nor swarnaprashana.org, M/S Pushya, HLP Store, HLP STORE Pvt. Ltd. are liable or responsible for the content, service, products, advice, posted within the group and other social media. Upon joining our community, social media groups, you consent to receive announcements, updates, or key messages from us. If you do not agree to these terms, please exit the group and inform us via email at swarnaprashana@gmail.com or info@hlp.world to stop receiving messages. Even after exiting active groups, we may continue sending announcements directly to you via social media platforms such as individual WhatsApp messages.

The term "Content" encompasses all materials, documents, images, graphics, logos, designs, audio, video, and any other information available and/or provided on our website, including copyrighted material, trademarks, service marks, and logos, among others. We reserve the right to change the site, the Content, and/or these terms and conditions at any time without notice.

It is widely understood that herbal products or any holistic advice are not intended to prevent, diagnose, treat, or cure any disease. Please note that many of the herbal products or holistic advice discussed on this site lack clinical documentation, and descriptions are based on traditional texts. This site aims to provide information to aid in understanding ancient Vedic holistic and healing practices and lifestyle practices.

HE SITE DOES NOT PROVIDE MEDICAL ADVICE. The Content on the site is for informational purposes only and should not replace or substitute for medical advice, diagnosis, or treatment. The owner/author does not bear responsibility for the authenticity or truthfulness of the Content or the opinions and suggestions expressed herein. Visitors assume the risk and discretion to read and interpret the articles or to seek advice from the author regarding the Content. Always consult your physician or other qualified health provider for any medical concerns.

You may use the Content for personal, non-commercial purposes only. Reproducing, modifying, transmitting, publishing, distributing, transferring, or creating derivative works from the Content without prior written consent from the Author is strictly prohibited. We retain complete title and full intellectual property rights to any Content available on the site. This site may contain links to other sites owned or operated by third parties. Such links are provided for reference only, and we do not control these sites or endorse their content.

By joining the WhatsApp group, you agree to adhere to the group ethics. Failure to do so may result in removal from the group with or without notice.While our WhatsApp group is open to all parents, it is essential that members share our basic principles and vision of reviving ancient wisdom. It is not sufficient to merely read and hear about ancient wisdom; it is crucial to actively incorporate it into our lives.

Please follow these group guidelines

Use the group for preventive measures only (not for curative purposes).
Always use the reply button in WhatsApp to connect threads.
Share personal experiences or expertise, not Google results.
Refrain from interrupting ongoing discussions, except in emergencies.
Search the blog before posting anything.
Do not post videos; send them to admins for approval if necessary.
Maintain zero tolerance for junk posts.
Observe Sundays as holidays; refrain from using WhatsApp and spend time with family.
Acknowledge and share experiences with remedies shared by others.
Forward posts only after approval from admins.
Verify the validity of news before sharing it in the group.
Avoid personally messaging group members unless necessary and with consent.
Do not forward group messages to other groups without acknowledgment.
Refrain from posting personal pictures or videos.
Do not share files or attachments in the group; send them to admins first.
Do not post spiritual or philosophical forwards unless authored by you.

The explanations and information provided herein are only general explanations, information and samples. You should not rely on this article as legal or Medical advice or as recommendations regarding what you should actually do. We recommend that you seek Medical / legal advice to help you understand and to assist you in the creation of your privacy policy.

We welcome your feedback, ideas, and suggestions regarding the site and its content, which shall remain the exclusive property of the Author. By submitting any Comments, you grant us worldwide rights to use, reproduce, disclose, publish, and distribute them for any purpose. We make no representations or warranties regarding the merchantability, accuracy, reliability, condition, or fitness for a purpose related to the Content. We shall not be liable for any damages or losses arising from accessing, using, or possessing the Content or the site.

If you have any questions or concerns about this policy, please contact swarnaprashana@gmail.com and info@hlp.world

Shipping Policy

Shipping Policy within India

We ship pan India, subject to the availability of the items, delivery to your pin code mentioned during placing the order.
All orders placed before 1 PM Monday – Friday, will be processed on same day. This is subject to the lockdown restrictions at our locations, if any.
Shipping charges will vary state-by-state, the entire weight of your order, including packaging.
Express shipment can be opted at an extra cost. Please reach out to us via store chat for more details before placing the order.
If the customer has any preferences of specific courier services, it can be mentioned in the “order notes” while placing the order.
For certain parent products, the delivery time will differ as the product is prepared by the parent upon orders. After receiving your order, it will be shipped separately from their respective locations.
In case of change in address/contact details on the order placed, please reach us via chat option within 30 mins of placing the order.
Any change requests on order/address WILL NOT BE ENTERTAINED after 30mins window.
We are not liable for any delays in delivery by the courier companies but will definitely help you track down your package through our partnering courier companies.

International Shipping Policy

International Shipments are accepted under certain conditions. Please reach out to us via store chat for more details.

Subscription Policy

What is a Subscription?

Subscription is a way for you to receive your favorite products regularly without having to reorder them each time. When you subscribe to our products, you can choose the duration of your subscription. By subscribing for 6 months, you can save 10%, and by subscribing for 12 months, you can save 15%. Please note that shipping is excluded from these savings. With our subscription service, you can have peace of mind knowing that your products will be delivered to you regularly, hassle-free.

How to order a Subscribe & Save subscription?

Select a Subscribe & Save eligible product.
Set your preferred quantity and frequency.
Click on Add to Cart
Review your cart items and update if necessary
Update correct shipping address and make the payment.

OFFER

Subscribe for 6 months and save 10%*
Subscribe for 12 months and save 15%*

*Shipping excluded

NOTE

Shipping Schedule
The product(s) will be shipped every month on the same date as the day you placed your order. For example, if you purchased a 6-month subscription of a product on 12th August 2022, it will be shipped on the 12th of every month until the 6-month period is over.

Subscription Renewal
You must purchase the subscription again once your existing one has expired. This ensures that you receive your product(s) regularly without any interruptions.

Changes to Subscription Details
If you need to make any changes to your subscription or contact details, please inform us at least 10 days before the next scheduled shipment date. We will do our best to accommodate any changes, but we cannot guarantee that they will be implemented before the next shipment.

Cancellation and Refunds
Subscriptions cannot be cancelled once purchased, and no refunds will be made for any reason.

Address and Contact Details
Any changes to your address or contact details cannot be entertained post-shipment of your monthly orders. Please ensure that your details are accurate and up-to-date when you purchase your subscription.

Preferred Couriers
If you have any preferred couriers, please mention them in the order notes. If no specific couriers are mentioned, we will be shipping by our preferred courier partners.

Stock Availability
Some items may be subject to quantity limits or may be out of stock. In the case of no or delayed stocks, we will send them at the earliest date of receiving stocks. You will be informed of any delays in advance.

Return Shipping
In case of a return shipment to us, the customer must bear the shipping charges to resend the parcel.

Subscription Charges
Subscription charges will not change for the duration of your selected subscription, even if the product or subscription price is increased or decreased after you have subscribed.

Cancellation, Returns & Refund Policy

What is a Subscription?

Cancellation Policy

Cancellation request(s) of any order(s) must be done within 30mins of the placement of order(s).
Any request(s) after the 30mins window will not be eligible for cancellation.
Once the order is cancelled, full refund will be issued back as coupon code which can be used for your next order.
The coupon codes will be issued within 48 hours of receiving the request and will be valid for next 60 days.

Returns & Refund Policy
We consider every order from you as special as you are for us. We put in immense efforts and care until it reaches your hands. However, in some unforeseen circumstances, returns are accepted under certain conditions.

All food items are non-returnable due to hygiene and consumable nature of the product.
All non-edible items are eligible for free replacement/refund (except the personal care products) within 5 days of delivery, in an unlikely event of damaged, defective, missing, or different item delivered to you.
Sanitary pads and other personal hygiene products cannot be returned.
The issue must be reported to us within 24hrs of the delivery of your package.
To be eligible for a return/refund of a damaged/defective/missing/different product, you must share an unboxing video post receiving the order.
This would help us to assess the damage more clearly and conclude the final decision.
The video must cover the entire unboxing of the order starting from taking off the sealing of the carton box till showing the individual products in the same state inside the box.
Once your return/refund request is accepted, the replacement process might take up to 7 working days.
In case of refunds, a coupon code worth of same amount will be issued within 48 hrs of approval of the request.
The coupon code will be valid for next 60 days which can be availed on all products except parental products.
In case of replacement of damaged/missing product(s), the shipment will happen within 2 working days.
If your shipment is returned to us due to any reasons by the courier companies, to resend it, the shipping charges must be borne by you.

Please contact us via store chat for any doubts, requests, feedbacks.